EuroMillions results live for Tuesday August 10 with £80m jackpot up for grabs

Don’t panic!

What happens if you damage or lose your lottery ticket?

If your ticket or scratchcard barcode cannot be scanned by your local retailer, and there are no visible signs of damage, then you should first ensure there are no issues with the lottery terminal. An employee should be able to advise you on any error messages displayed, or if there is another lottery retailer nearby you can see if you can successfully claim your prize there instead.

The most commonly reported damages are:

  • Rips and Tears – tickets can get caught in bags or pockets causing the numbers or barcode to become torn.
  • Water Damage – typically caused by a trip through the washing machine. This can be more severe as the ink can run making the text unreadable, or in worst case scenarios the ticket will be destroyed completely.

Even if your ticket is damaged or destroyed, you may still be able to make a valid claim by filing an appeal within 30 days of the draw date.

You will need to provide the following information to lostticketnotice@national-lottery.co.uk

  • The date, time and location where the ticket was purchased.
  • The game e.g. EuroMillions or Lotto, and draw date, the ticket was purchased for
  • The date you believe a prize was won
  • How many entries you purchased and the numbers included in each
  • How you think the ticket was damaged/destroyed

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